*Concerning Covid-19, our website remains open for orders, and our warehouse is operating as standard. We are continuing to implement social distancing recommendations and the highest hygiene measures in preparation of all orders.

Shipping Destinations

Handling and custom fees may apply to packages sent outside the UK. 

Please note: Nubian Skin is not responsible for any countries import or customs tax fees. It is the customer's responsibility to know what their international purchase limit is.

* Orders received after 1pm (BST)/ 5am (PDT)/ 7am (EDT) will be dispatched the following day.

* Bank Holidays, Please note that orders placed on a bank holiday, or after 2pm on a working day before a bank holiday, will be dispatched the next working day Mon-Fri.

UK Mainland Delivery and Express deliveries: Please note, a signature will be required upon delivery.

Receiving an order

Your order will be delivered between Monday through Friday between 8:00 am and 6:00 pm. Our delivery time starts from the moment an order is accepted. We aim to process all orders within 24 hours of acceptance unless the order has been placed before 1 pm (BST)/5 am (PDT)/7 am (EDT) will be dispatched the following day.

During sales and busy times, processing times may be extended to 48 hours due to the volume of orders.

Tracking an order

Once your order has been dispatched, you will receive an email with the allocated tracking number. Your order will be shipped with our nominated carrier confirmed in this email.

Failed Delivery Procedure

If no one is available to accept and sign for the parcel, the carrier will leave a failed delivery notification. 

Customs, Taxes & Duties

All Shipments to the EU are now being despatched on a Delivered Duty Unpaid basis (DDU). Therefore, if you are in any EU country, the prices you see on our website now exclude all additional delivery duties.

Returns

Please return your order back to us using the returns slip and instructions in your original shipment. 

Don't forget to include your reason for returning the item and whether you would like a refund or exchange – please see the form for the list of reasons. If there is no returns form in your parcel, please contact customercare@nubianskin.com to receive one.

All other international returns must be posted back to us at the customers' expense, quoting your Order Number and 'RETURNED GOODS' on the package. If you didn't receive a returns label, please email us, and we will send you one to print at home.

Please send returns to:

NUBIAN SKIN C/O NORSK - SPD

UNIT 1 POLYGON BUSINESS PARK 

BLACKTHORNE ROAD 

COLNBROOK - UK

SL3 0DQ

When returning goods from outside the UK, please ensure the package is sent via a tracked service or with 'proof of postage. All returned goods remain the responsibility of the customer until they reach Nubian Skin. 

You have 21 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Nubian Skin labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. 

We reserve the right to refuse the return/exchange of any goods that do not meet the above requirements.

Allow up to 7-10 working days for returned items to reach our warehouse and then up to 48 hours for processing. All exchanged goods are shipped out free of charge.

Faulty Goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or described. Please note that items that are damaged or result from normal wear and tear by accident; or misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 21 days from the date you received it.