Delivery & Shipping

Please note, due to the new EU regulations, as of the 1st July 2021, all shipments to the EU now require the buyer to pay Duties, Tax and VAT charges. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Receiving an Order

Your order will be delivered between Monday through Friday between 8:00 am and 6:00 pm. Our delivery time starts from the moment an order is accepted. We aim to process all orders within 24 hours of acceptance unless the order has been placed before 2pm (GMT) / 12pm (CST) will be dispatched the following day.

During sales and busy times, processing times may be extended to 48 hours due to the volume of orders.

Tracking an Order

Once your order has been dispatched, you will receive an email with the allocated tracking number. Your order will be shipped with our nominated carrier confirmed in this email.

Failed Delivery Procedure

If no one is available to accept and sign for the parcel, the carrier will leave a failed delivery notification. 

Customs, Taxes & Duties

All Shipments to the EU are now being despatched on a Delivered Duty Unpaid basis (DDU). Therefore, if you are in any EU country, the prices you see on our website now exclude all additional delivery duties.

Please see information here on

Returns & Exchanges