Please note, due to the new EU regulations, as of the 1st July 2021, all shipments to the EU now require the buyer to pay Duties, Tax and VAT charges. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery

 

Shipping Destinations

Destination Delivery Time Cost FREE if you spend
Standard delivery (UK) Up to 5 working days* £3.99 £75
Express Delivery (UK) Up to 2 working days* £5.99 N/A
Next Day Delivery - Order before 1pm (UK) 1 working day*
£9.99
N/A
Standard (Europe)  Up to 8 working days* £10.50 N/A
Express (Europe) Up to 6 working days* £22.00 N/A

Economy Shipping (USA)

5 - 10 working days* £12.40 $100
Standard Shipping UPS (USA) 2 - 4 working days* £19.50 N/A
Express Shipping DHL (USA)  Up to 2 working days* £26.00 N/A
Standard Shipping (Canada) Up to 10 working days* £16.00 N/A
Express Shipping (Canada) 2-3 working days £26.00 N/A

Standard (Rest of World)

Up to 10 working days* £19.00 N/A
Express (Rest of World) Up to 4 working days* £30.00
N/A

 

Handling and custom fees may apply to packages sent outside the UK. 

Please note: Nubian Skin is not responsible for any countries import or customs tax fees. It is the customer's responsibility to know what their international purchase limit is.

* Orders received after 1pm (BST)/ 5am (PDT)/ 7am (EDT) will be dispatched the following day.

* Bank Holidays, Please note that orders placed on a bank holiday, or after 2pm on a working day before a bank holiday, will be dispatched the next working day Mon-Fri.

* We do not deliver to military or P.0 Box addresses at this present time. Upon check out, please include a full address.

UK Mainland Delivery and Express deliveries: Please note, a signature will be required upon delivery.

 

Receiving an order

Your order will be delivered between Monday through Friday between 8:00 am and 6:00 pm. Our delivery time starts from the moment an order is accepted. We aim to process all orders within 24 hours of acceptance unless the order has been placed before 1 pm (BST)/5 am (PDT)/7 am (EDT) will be dispatched the following day.

During sales and busy times, processing times may be extended to 48 hours due to the volume of orders.

 

Tracking an order

Once your order has been dispatched, you will receive an email with the allocated tracking number. Your order will be shipped with our nominated carrier confirmed in this email.

 

Failed Delivery Procedure

If no one is available to accept and sign for the parcel, the carrier will leave a failed delivery notification. 

 

Customs, Taxes & Duties

All Shipments to the EU are now being despatched on a Delivered Duty Unpaid basis (DDU). Therefore, if you are in any EU country, the prices you see on our website now exclude all additional delivery duties.

 

Returns

Nubian Skin does not cover return cost or provide return labels. 

Please return your order back to us using the returns form in your original shipment. Don't forget to include your reason for returning the item and whether you would like a refund or exchange – please see the returns form for the list of reasons. If there is no returns form in your parcel, please contact customercare@nubianskin.com to receive one.

All returns must be posted back to us at the customers' expense, quoting your Order Number and 'RETURNED GOODS' on the package.

Please send returns to:
NUBIAN SKIN C/O NORSK - SPD
UNIT 1 POLYGON BUSINESS PARK
BLACKTHORNE ROAD
POYLE - COLNBROOK,  SL3 0DQ 
United Kingdom
 

When returning goods from outside the UK, please ensure the package is sent via a tracked service or with 'proof of postage. All returned goods remain the responsibility of the customer until they reach Nubian Skin. 

You have 21 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Nubian Skin labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. 

We reserve the right to refuse the return/exchange of any goods that do not meet the above requirements.

Allow up to 7-10 working days for returned items to reach our warehouse and then up to 48 hours for processing. All exchanged goods are shipped out free of charge.

 

Faulty Goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or described. Please note that items that are damaged or result from normal wear and tear by accident; or misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 21 days from the date you received it.