Please return your order back to us using the returns form in your original shipment. Don't forget to include your reason for returning the item and whether you would like a refund or exchange – please see the returns form for the list of reasons. If there is no returns form in your parcel, please contact firstname.lastname@example.org to receive one.
All returns must be posted back to us at the customers' expense, quoting your Order Number and 'RETURNED GOODS' on the package.
When returning goods, please ensure the package is sent via a tracked service or with 'proof of postage. All returned goods remain the responsibility of the customer until they reach Nubian Skin.
You have 21 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Nubian Skin labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
We reserve the right to refuse the return/exchange of any goods that do not meet the above requirements.
After your return has been received at our warehouse, please allow up to 14 working days for returned items to be processed. All exchanged goods are shipped out free of charge.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or described. Please note that items that are damaged or result from normal wear and tear by accident; or misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 21 days from the date you received it.